Terms of service
Terms of Service
1. About TORPUX
These Terms of Service apply to purchases from and use of the TORPUX online store at torpux.com.
The website and online store are operated by HONG KONG HAIBAO DIGITAL TECHNOLOGY CO., LIMITED, trading as TORPUX (“we,” “us” or “our”).
Registered Business Address:
Room 18, 12/F, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, Hong Kong
Email: support@torpux.com
Phone: +86 137 2379 0966
Order fulfillment and shipping are supported by our operations in Shenzhen, China.
2. Eligibility & Customer Information
You must have the legal capacity to enter into a purchase contract. If purchasing on behalf of a business, you must have authority to act for that business.
Please provide accurate contact, billing and delivery information. If you create an account, keep your login details secure and notify us promptly of suspected unauthorized access.
3. Products, Descriptions & Compatibility
We aim to provide accurate product descriptions, specifications, images and compatibility information. Products supplied must conform to the description and any requirements imposed by applicable law.
Please review the relevant product listing and instructions before purchase and use. Jump-starting, inflation and charging functions must only be used with compatible vehicles, battery systems, devices and applications.
Follow the product manual and any relevant vehicle or equipment instructions. Contact us before ordering if you are unsure about compatibility.
Only the items specified in the product listing are included. Vehicles, phones and other demonstration equipment shown in photographs are not included unless expressly stated.
4. Prices, Currency & Payment
Prices are displayed in the currency shown on the website. Review the currency and final total at checkout before confirming payment.
We accept the payment methods available at checkout. You must be authorized to use your selected payment method.
Your bank or payment provider may apply its own currency conversion rates or fees. These charges are separate from amounts charged by TORPUX.
For supported shipping destinations, standard shipping, import duties, import taxes and customs clearance fees are covered by TORPUX under our DDP shipping arrangements.
5. Orders & Acceptance
Placing an order is an offer to purchase. An automated order acknowledgment confirms receipt of your order. Acceptance occurs when we expressly confirm acceptance, begin processing or dispatch the order.
Before acceptance, we may decline an order for a legitimate reason, including unavailable stock, suspected fraud, delivery restrictions or incomplete customer information.
If we identify a material pricing or product information error, we will contact you to explain the issue and any available options. We will not increase the price of an accepted order without your agreement.
If we cancel an order after receiving payment, we will refund the amount paid to the original payment method.
6. Order Changes & Cancellations
Contact us promptly if you need to change or cancel an order. We will try to assist, but operational changes may not be possible once processing or dispatch has begun.
This does not restrict any statutory cancellation or withdrawal rights available to you.
7. Shipping, Delivery & DDP
We offer free standard shipping on all orders to the destinations listed in our Shipping & Delivery Policy, with no minimum order value.
Orders are normally processed within 48 hours after payment confirmation and dispatched from Shenzhen, China.
Estimated standard shipping time is 12–15 days after dispatch, separate from order processing time.
Delivery estimates may be affected by customs clearance, public holidays, weather or carrier delays. We will communicate significant delays when we become aware of them. Any mandatory rights concerning late delivery remain unaffected.
Orders to supported destinations are shipped Delivered Duty Paid (DDP). TORPUX covers import duties, import taxes and customs clearance fees. You will not be required to pay additional import charges upon delivery.
If a carrier requests payment of import charges, contact us before paying so we can resolve the issue.
Please provide a complete and accurate delivery address. If an order is lost, damaged or not delivered as expected, contact us for assistance.
8. Returns, Refunds & Product Issues
Our Returns & Refunds Policy provides a 30-day voluntary return option, subject to its stated conditions, in addition to applicable statutory consumer rights.
Customers are responsible for return shipping costs for change-of-mind returns or customer ordering errors. For confirmed defective, damaged or incorrectly supplied products that are our responsibility, we cover reasonable return shipping costs using an agreed method.
Approved refunds are normally issued to the original payment method within 5–10 business days after return inspection. Any earlier statutory refund deadline takes priority.
Please contact us for the designated return address and instructions. Exercising a statutory cancellation right does not require our approval.
Refer to our Returns & Refunds Policy for complete details, including applicable UK and EU cancellation rights.
9. Warranties & Consumer Guarantees
Any commercial warranty expressly offered for a product applies in addition to statutory rights and guarantees.
Nothing in these Terms excludes or limits mandatory rights concerning defective, unsafe, incorrectly supplied or misdescribed products.
A voluntary return deadline does not determine the duration of statutory rights or any applicable warranty.
10. Intellectual Property & Website Use
TORPUX branding and original website materials are owned by or used with permission from their respective rights holders.
You may use the website for lawful shopping and information purposes. Commercial reproduction or unauthorized use of protected content requires permission from the relevant rights holder.
You must not use the website for fraud, unlawful activity, unauthorized access, malicious software distribution or infringement of another person’s rights.
11. Privacy & Third-Party Services
Our Privacy Policy explains how personal information is collected, used and disclosed.
The store uses Shopify and other service providers to support payments, website operation and order fulfillment. Their services may also be subject to their own applicable terms.
Using a third-party provider does not remove our responsibilities to you as the seller.
12. Liability
Our liability is determined by applicable law.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer rights.
Website availability may occasionally be interrupted for maintenance or technical reasons. Such interruptions do not remove our obligations concerning accepted orders.
13. Governing Law & Disputes
These Terms are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws applicable in your country or region.
Please contact us first so we can try to resolve a complaint.
Nothing in these Terms prevents you from bringing a claim before a court or using a dispute-resolution procedure available to you under mandatory applicable law.
14. Changes to These Terms
We may update these Terms for future purchases to reflect changes in our services, business practices or legal obligations.
Changes will not retrospectively reduce the rights or agreed terms of an existing order unless required by law or expressly agreed with you.
Our Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy and any expressly agreed product warranty should be read together with these Terms.
15. Contact Us
HONG KONG HAIBAO DIGITAL TECHNOLOGY CO., LIMITED
Room 18, 12/F, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Kowloon, Hong Kong
Email: support@torpux.com
Phone: +86 137 2379 0966
For order-related inquiries, please include your order number and a description of your request.