Shipping policy

Shipping & Delivery

Free Standard Shipping

We offer free standard shipping on all orders to our supported destinations, with no minimum order value. Import duties, import taxes and customs clearance fees are also covered by TORPUX.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain and the Netherlands.

Order Processing

Orders are normally processed within 48 hours after payment confirmation. Processing time is separate from shipping time.

If your order requires additional processing time, we will contact you.

Shipping Origin

Orders are dispatched from our fulfillment facility in Shenzhen, China.

Estimated Delivery Time

Standard shipping normally takes 12–15 days after dispatch, in addition to order processing time.

Delivery times are estimates and may vary due to customs clearance, public holidays, weather or local carrier delays.

Customs, Duties & Taxes

All orders to our supported destinations are shipped Delivered Duty Paid (DDP).

TORPUX covers standard shipping charges, import duties, import taxes and customs clearance fees. These costs are included in your order total, so you will not be required to pay additional import charges upon delivery.

If a carrier requests payment of import charges, please contact us before paying so we can resolve the issue.

Order Tracking

Tracking details will be provided after dispatch when available. Please allow time for the carrier to update the tracking information.

Shipping Address

Please check your shipping address carefully before placing your order.

If you need to request an address change, contact us as soon as possible. Changes may not be possible after dispatch.

Shipping Support

For shipping questions, tracking assistance or delayed deliveries, please contact us through our Contact page and include your order number.