FAQ

Products & Compatibility

What does the TORPUX L9 do?

The TORPUX L9 combines tire inflation and jump-start assistance in one rechargeable unit. It also includes a digital pressure display, built-in lighting and USB backup power.

Are the Black, Green and Orange versions different?

The three colour options share the same core specifications and functions. Select your preferred colour on the product page and check the order details before checkout.

What is the inflation pressure range?

The rated inflation range is 0–150 PSI. Always follow the recommended pressure for the tire or item you are inflating. The product’s maximum pressure is not the recommended pressure for every application.

Does the pump stop automatically?

Yes. Set your target pressure before inflation, and the pump stops automatically when the preset pressure is reached. Follow the instructions and monitor the inflation process.

Can I use it for bicycle tires and sports balls?

The included hose and adapters support a range of compatible tires, sports balls and inflatables. Check the valve type, required adapter and recommended pressure before use.

Will the jump starter work with my vehicle?

Compatibility depends on your vehicle and battery system. Check the product manual and vehicle instructions before use. If you are unsure, contact us with your vehicle model and battery specifications before ordering.

How long does charging take?

The supplied specifications list an approximate charging time of 2–3 hours. Actual charging time can vary with the battery level and charging equipment used.

Shipping & Delivery

Which countries do you ship to?

We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain and the Netherlands.

Available destinations are shown at checkout.

Is shipping free?

Yes. We offer free standard shipping on all orders to our supported destinations, with no minimum order value.

Where do you ship from, and how long does delivery take?

Orders are dispatched from Shenzhen, China.

Orders are normally processed within 48 hours after payment confirmation. Estimated transit time is 12–15 days after dispatch. Processing time is separate from transit time.

Delivery estimates may be affected by customs processing, carrier delays, public holidays or other circumstances.

Will I have to pay import duties or taxes?

Orders to our supported destinations are shipped on a Delivered Duty Paid (DDP) basis. TORPUX covers applicable import duties, import taxes and customs clearance fees.

You should not be asked to pay these import charges on delivery. If a carrier requests payment, contact us before paying.

How can I track my order?

Tracking information will be sent to the email address used at checkout once your order has been dispatched and tracking details are available.

If you need help, email us with your order number.

Orders & Returns

Can I change or cancel my order?

Please contact us as soon as possible. Orders can be cancelled before dispatch. Address changes depend on the order’s processing status and may not be possible once it has been prepared for shipment.

Your statutory cancellation rights remain unaffected.

Can I return my order?

We offer a 30-day return policy, subject to the conditions in our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for return shipping. If an item is faulty, damaged or incorrectly supplied and the issue is our responsibility, we cover the reasonable return shipping costs associated with the agreed remedy.

What should I do if my product arrives damaged or develops a fault?

Email support@torpux.com with your order number, a description of the issue and relevant photos or a short video, where available.

We will review the information and help arrange the appropriate next steps.

Still Need Help?

Email: support@torpux.com
Phone: +86 137 2379 0966