Contact us

How Can We Help?

Have a question about a TORPUX product, your order or after-sales support? Contact our team using the details below.

Customer Support

Email: support@torpux.com
Phone: +86 137 2379 0966

For order enquiries, please include your order number and the email address used at checkout. For product issues, a description and relevant photos or a short video can help us understand the problem.

Product & Compatibility Questions

Before ordering, contact us if you need help understanding product specifications or checking suitability for your intended use. For vehicle-related questions, please include your vehicle model and battery specifications.

Returns & After-Sales Support

Please contact us for return instructions and the appropriate return address. Our registered office address below is not the designated return address.

For information about eligibility, shipping costs and refunds, please read our Returns & Refunds Policy.

Company Information

Legal Operator and Selling Entity:
HONG KONG HAIBAO DIGITAL TECHNOLOGY CO., LIMITED

Registered Address:
Room 18, 12/F, New City Centre
2 Lei Yue Mun Road, Kwun Tong
Kowloon, Hong Kong

Orders are dispatched from Shenzhen, China.

You can also send us a message using the contact form below.