Warranty

12-Month Limited Warranty

TORPUX provides a 12-month limited commercial warranty from the date you receive your product. This warranty applies to products purchased directly from torpux.com and delivered to our supported destinations.

What Is Covered

This warranty covers defects in materials and workmanship under normal use in accordance with the product instructions. It includes manufacturing defects affecting the main unit, built-in battery and supplied accessories.

For a covered defect, we will arrange repair or replacement at no charge. Where repair or replacement is unavailable or cannot be completed within a reasonable time, we will provide an appropriate refund. Any remedies required by applicable consumer law remain available.

What Is Not Covered

This commercial warranty does not cover:

  • Normal cosmetic wear or normal battery capacity reduction through use and ageing.

  • Damage caused by accidents, misuse, improper storage or use outside the stated specifications.

  • Damage caused by incorrect electrical connections or unsuitable charging equipment.

  • Damage caused by modifications or repairs that caused the reported fault.

These exclusions do not apply to manufacturing defects or limit your statutory consumer rights.

How to Make a Claim

Email support@torpux.com with:

  • Your order number or another valid proof of purchase.

  • The product model and delivery date.

  • A description of the fault and when it appeared.

  • Relevant photos or a short video, where available.

We may suggest troubleshooting steps or request an inspection to assess the issue.

Returns & Shipping Costs

If a return is required for a covered claim, we will provide suitable return instructions and cover reasonable and necessary shipping costs.

Please contact us before arranging shipment. If you incur agreed shipping expenses, send us the receipts so we can reimburse you. Our registered office is not the designated return address.

Your Consumer Rights

This warranty provides benefits in addition to your rights under applicable consumer protection laws. Those rights may continue beyond the 12-month commercial warranty period.

Our 30-day return policy does not limit your rights concerning faulty or non-conforming products.

For Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Provider & Contact

HONG KONG HAIBAO DIGITAL TECHNOLOGY CO., LIMITED

Room 18, 12/F, New City Centre
2 Lei Yue Mun Road, Kwun Tong
Kowloon, Hong Kong

Email: support@torpux.com
Phone: +86 137 2379 0966